Business Improvement Associate with Southside Housing Association



Location: Glasgow
£20,000 per annum
Full-time for 12 months
Immediate start
Closing Date: 14 March 2019, 12 noon

About the Company

Southside Housing Association (SHA) is a community controlled Registered Social Landlord and a Scottish Registered Charity. Their mission is to provide quality, affordable homes and to work with communities and partners to maintain safe and popular neighbourhoods.

SHA has gone through a significant period of change in the last 7 years, including an increase four-fold in its stock numbers and a diversification of activities which range from factoring services and mid-market rent provision to community development and welfare support initiatives.

With growth, however, comes the requirement to ensure the underpinning business processes and systems are sufficient to manage the business efficiently and provide their customers with the level of engagement and digital inclusion they deserve.

SHA have therefore developed an ambitious three-year IT/Digital strategy, which aims to deliver a number of projects relating to people development, process efficiency, data quality and systems functionality to drive overall business improvements. This includes the specification, procurement and implementation of an upgraded housing management and finance system.

Learn more about SHA on their website here


The Role

The overall purpose of Business Improvement Associate is to support the IT & Business Improvement team as they undertake a significant and wide-reaching business transformation programme. This will include supporting stages of the implementation of major housing management and finance systems (including data cleansing and user-training), supporting IT and business improvement projects, and supporting the business to introduce and adopt new data management standards.

As a result of the diverse nature of the role, the post holder will be expected to and have the opportunity to work at all levels of the organisation, including Senior Managers, Managers and End Users to support the business to embed improvements.

In this role, your main duties will include:

Data Stewardship
• To support in implementing and communicating SHA’s new Data Standards, encouraging adoption across the organisation
• To work alongside teams to coordinate their data cleansing and ‘getting to know you’ activities, supporting a quality-based and consistent approach to data management
• Acting as a champion and point-of-contact for the data management discipline throughout the organisation

Systems Implementation
• To support the Business Improvement Manager during the implementation of an upgraded enterprise resource management (ERP) system
• To learn how key end-to-end business processes operate and support in the creation of the systems design specification

Project Support
• To provide support for the projects outlined in the Internal Management Plan for the newly established IT and Business Improvement (ITBI) team

Additional duties
• To support the business by improving reporting and management information capabilities
• To act as a champion and advocate for business improvement throughout the organisation
• To provide project support for the newly developed business improvement workstreams, including ‘wellbeing’, ‘sustainability’, ‘social’ and ‘collaboration’.
• To support in developing internal communications relating to business improvement activities
• To support in designing and facilitating training sessions and discussion forums

The successful applicant for this role can expect a fast-paced and challenging role, with a number of opportunities to learn on-the-job and gain experiences ranging from core IT and systems implementation to internal communications and training facilitation.

In addition to on-the-job training, the post-holder will be fully supported (financially and with time-off) to complete the Prince2 Foundation and Practitioner courses, providing a grounding in Prince2 project management methodologies. This training will be supplemented by training in the newly established SHA project management methodology.



SHA is looking for a proactive and improvement-focused individual to support their ITBI team to achieve the objectives of their ambitious strategy and business transformation project. This is a role for someone motivated to create real change and who has the appropriate skills and characteristics to support the projects that will deliver this change.

The following skills, values and attributes are essential for this role:

• Excellent communication and written reporting skills
• An ability to generate a shared understanding of business concepts, provide motivation, engagement and leadership
• The ability to keep an organisation-wide project on track when dealing with multiple internal and external stakeholders with competing resource demands
• A consultative approach to problem solving and solution development
• Ability to successfully convey technical details to a non-technical audience
• Motivated, enthusiastic and self-starting with a commitment and drive for improvement
• A team player, comfortable collaborating with others to achieve shared objectives
• Adaptable and flexible in response to changing situations and demands
• Hardworking and committed to achieving results
• Committed to values of openness, accessibility, honesty, integrity and respect for all you will meet throughout your work
• Able to build and maintain good relationships internally and externally

The following are desirable but not essential:

• The ability to understand the data migration process
• Knowledge of the Social Housing Sector

If you have any questions about this role or the organisation please contact Please do not under any circumstances contact the employer directly as doing so may negatively impact your employment opportunity.



Closing date for applications is 14 March 2019, 12 noon.

Please submit a CV and brief covering letter through the Adopt an Intern online application form on the web site. All applications must be submitted by 12 noon on the closing date. State a) your availability b) relevant information on your skills/experience pertaining to the job spec. We do NOT accept e-mail applications unless otherwise stated.

Successful candidates must, by the start of the employment, have permission to work in the UK.