Customer Service Coordinator with Trtl



Location: Glasgow 
£18,000 per annum
Full-time, permanent (35 hours per week)
Late April 2017 start 
Closing date: 3 April 2017, noon


About the Company

Trtl is a travel retail brand based in Glasgow that specialises in creating and exporting innovative travel products. The inspiration to start Trtl was after a motivational and passionate speech from Sir Tom Farmer of Kwik Fit speaking of his adventures he had when creating his company, to Michael Corrigan and David Kellock’s Mechanical Engineering class at the University of Strathclyde.

Trtl's first product on the market is the Trtl Pillow, it was created by Michael and David as a solution to a problem that most travellers experience: not being able to sleep on a flight. The Trtl Pillow is the travel pillow reinvented and is a comfortable way to help you sleep on the go. It can be used when travelling by car, plane or train to help you sleep in a better ergonomic position than standard u-shaped travel pillows.

We are a small team with massive ambition and are looking to grow the Trtl team to help us venture on in our journey to become a globally recognised brand that is synonymous with travel, comfort and innovation. We believe at Trtl, that if you sleep well, you create the foundation to experience more. Our goal in everything we do is to help you for whatever adventure life throws at you.


The Role

This is an exciting role where you will manage customer relationships, help customers with queries and any issues they may face through delivering the best customer service in the world!

Your main tasks will be:
• Answering calls, emails, queries and resolving any customer related issues.
• Providing excellent customer service through various online channels and Social Media.
• Fulfilling general duties; creating and sending customer orders.
• Promotion of the brand through Social Media
• Improving customer service daily through being creative and innovative about processes.
• Helping to oversee day-to-day operations, ordering/purchasing supplies, keeping areas organised, stocked and presentable.
• Overseeing suitable filing systems for important documents, equipment, office supplies, etc.
• Updating job knowledge and promoting self-development in your role.
• Continually expanding customer relationships and growing the brand.
• Capable of using a range of software such as Excel, Word and PowerPoint, in addition to a variety of web services.



We want our customers to experience and understand our culture through the relationships we build with them. We're looking for someone who is friendly, excited to engage with our audience as well as detail orientated and can focus on the data. For example, being able to produce reports showing trends on customer feedback would be favourable.

You should also have the following skills:
• Organisational skills and able to work smart
• Proactive and enthusiastic
• Confident and Friendly
• Excellent People Skills
• Exceptional Customer Service skills
• A genuine interest in helping customers
• Excellent communication skills
• Experience is welcome, but not critical


You’ll fit in if…
• You have a cracking sense of humour! And can tolerate a bad joke or two.
• You have a zest for life, seeking new opportunities and don’t mind taking the bumpy road sometimes to get where you want to be.
• You are not scared of the real challenge of the turbulent start up life.
• If you want to improve your skills and abilities across the board



Closing date for applications is 3 April 2017, 12 noon.

Interview date: Monday 10 April 2017

Please submit a CV and brief covering letter through the AAI online application form on our website. All applications must be submitted by noon on the closing date. State a. your availability and b. relevant information on your skills/experience pertaining to the job spec. We do NOT accept e-mail applications unless otherwise stated.

Please confirm your eligibility to work in the UK.