Housing Advice Internship with Frontline Fife

Location: Kirkcaldy, Fife
Salary: : £20,500
Full-Time, (36 hours per week till 31 March 2022
Probationary period of 3 months
Immediate Start
Closing Date: 25 June 2021, 12 noon

About the Company

Frontline Fife (FLF) is a medium-sized regional charity aiming to end homelessness through homelessness services across Fife by taking preventative action and by assisting people to transform their lives to live independently.

Charitable Purposes 

The Charitable Purpose of Frontline Fife is to prevent or relieve poverty and other causes of homelessness and to assist those in need throughout Scotland, in particular, throughout the area of Fife by: 

  • Providing accommodation, advice, support, representation, and other services to homeless and potentially homeless individuals, households and families
  • Advancing education and raising public awareness with respect to homelessness, self-sufficient independent living and regulatory standards in the housing sector and other associated issues
  • Supporting, encouraging and promoting the development of services to alleviate homelessness, problems associated with poor and sub-standard accommodation and address other health and social care needs 


The overall aim of FLF Homelessness Services is to end homelessness across Fife by taking preventative action and through assisting people to choose the life they aspire to. Our team endeavours to promote self-valuing and wellbeing for all.”

The Role

Frontline Fife’s Housing Advice team play a vital role in preventing homelessness, ensuring individual rights and housing needs are met. By joining the team through the Intern Development programme, you will have the opportunity to apply your personal talents and skills through gaining hands-on service delivery experience and be given dedicated learning time to advance your knowledge of homelessness, housing rights and advocacy.  

In this role you will develop your knowledge and skills in line with the FLF and the Scottish National Standards for Information and Advice Professionals (SNSIAP) and will work towards assisting those with housing difficulties to achieve positive outcomes and become better informed about their housing options, rights, and responsibilities.


Key responsibilities:


Learning and development

  • Fulfil a set learning and development programme and maintain a portfolio of evidence of achievement against required standards and competencies.
  • Develop skills and experience independently and as part of a wider team.
  • Take ownership of and actively drive forward one’s own continuous professional development.
  • Develop effective communication (and other) skills that promote effective strength-based practices.


Housing Advice Service Delivery

  • Work with colleagues to ensure all incoming enquiries are assessed timeously and effectively.
  • Assist with diagnostic interviews to identify all relevant issues and agree individual cases to be pursued, based upon sound evidence and criteria.
  • Give practical advice and information on options available, encouraging individuals to take action on their own behalf or support them in making their own case.
  • Work on behalf of the client and refer to other agencies to assist them with their wider needs.
  • Write and maintain accurate, up to date client records and fully participate in case/peer reviews to develop and improve quality standards.
  • Under close supervision, carry an average caseload of 10 – 15 clients under safe working practices and in relation to progress and agreed work commitments).


Team working

  • Plan and work to an agreed timetable system to assure feasibility of delivery.
  • Work flexibly to assure a full service is maintained across the organisation.
  • Work to promote positive relations and share better practice.
  • Foster cross-team and interagency working.


If you want to join a team that is passionate about its work and the people they serve, is committed to learning and embraces change, then this is the role for you.


Employee Benefits  

  • Working Monday to Friday (9 to 5 pm) and flexible working policy 
  • 32 days annual leave per year with 1 day additional per year served up to 5 years (pro-rata) 
  • Competitive employer/employee Pension Contribution Scheme 
  • Commitment to professional learning and development planning and training. 
  • Free access to an all-employee assistance programme with confidential advice/counselling support.   
  • Discounts on lifestyle benefits e.g. Discounted Gym Memberships

Requirements/Skills Required

Essential Experience, Skills and Qualities

  • Experience of working with clients and/or groups experiencing hardship, homeless or housing needs. 
  • Working with external agencies and collaboratively across teams.
  • Maintaining accurate, up-to-date case records and organising time effectively.
  • As a minimum, educated to HNC/SVQ 3 in any subject
  • Ability to learn independently and from peers as part of a team.
  • Ability and willingness to proactively contribute and participate in supervision, training, and personal development planning.
  • Full valid Driving License and access to own transport (with business insurance) or otherwise be able to travel throughout Fife.
  • Confident use of office 365.
  • Ability to manage one’s own and other’s emotions in a calm and thoughtful manner.
  • Proactive and positive thinker, able to problem solve and create solutions.
  • Strong team player with an ability to actively support and contribute to Frontline Fife and the Housing Advice Team’s mission, values and objectives.
  • Commitment to achieving results, taking personal accountability for work and understanding the importance of meeting targets.


Desirable Experience, Skills and Qualities

  • Evidence of working to targets and achieving outcomes.
  • Experience in an advice-giving role.
  • HND in a related subject.
  • Knowledge of Welfare Reform, housing, homelessness, and inequalities.
  • Knowledge of Data Protection Legislation.
  • Experience in conflict management.
  • Ability in speaking in formal public settings.


Imperative to this role is a firm belief and evidence of working to the values underpinning social inclusion, dignity, and respect.

If you have any questions about this role or the organisation please contact team@aai-employability.org.uk. Please do not under any circumstances contact the employer directly as doing so may negatively impact your employment opportunity.


Closing date for applications is Friday 25 June 2021, 12 noon.

Please submit a CV and tailored Cover Letter through the AAI online application form on our website. Examples of what we expect in an application can be found HERE.

All applications must be submitted by 12 noon on the closing date. State A) your availability and B) relevant experience and demonstrate how your skills match the specific requirements of the job description.


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If you require an accessible version of our application form, please contact team@aai-employability.org.uk.

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